Terms of service
Terms of Service for The Lash and Nail Academy
This website is operated by The Lash and Nail Academy. Throughout the site, the terms “we,” “us,” and “our” refer to The Lash and Nail Academy. The Lash and Nail Academy offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 – BINDING AGREEMENT AND ACCEPTANCE OF TERMS
By purchasing any training program, course, or product from The Lash and Nail Academy, you acknowledge and agree that you have read, understood, and accepted these Terms of Service. The act of purchasing a training program constitutes a binding agreement between you (the student) and The Lash and Nail Academy, and you agree to comply with all terms outlined in this agreement.
It is your responsibility to review these Terms of Service carefully before completing any purchase. If you do not agree with any part of these terms, you should not proceed with the purchase. Your purchase of a training program signifies your full acceptance of these Terms of Service, and they will govern your participation in the course or training, including any related services provided by The Lash and Nail Academy.
SECTION 11 - COURSE PAYMENTS/FEES
100% Payment is required upon registering for your online training.
All course fees are non-refundable and non-transferable.
The only exception is when you take advantage of our finance options.
After browsing all the options on this website, please contact +27 71 452 4763 during working hours to speak with one of our course advisors for more advice on our courses and the payment options available.
Remember we offer interest-bearing loans for students who qualify for finance.
*Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.
SECTION 12 - ONLINE COURSES
Please select carefully as unfortunately, no refunds or credits can be given to students opting for online courses. Online courses are affordable, self-paced and more convenient. If you select to have no trainer present to walk you through the training please note you do require time management and more discipline. We also offer support or advice regarding products or kits that are not purchased from us. One on one support is always available to any student that may require assistance.
SECTION 13 -ZOOM CLASSES
Please note that all theory and practical exams are to be completed via a live one on one zoom session with the educator, these sessions can be booked directly with your educator in advance to be able to accommodate the date and time preferred by the student. If you cannot attend your theory or practical exam please ensure to cancel your booking with your educator to ensure that the slot is available to be filled in advanced for other students.
SECTION 14 - ADDITIONAL CLASSES
Additional classes can be booked with the educator in advance, there is no limit to how many classes a student may book, there are also no additional fees for these classes.
Please note the educator cannot accept last minute bookings unless agreed upon otherwise, please ensure you book in advance.
SECTION 15 - MINIMUM STUDENT AGE
We accept all students aged 16 years or over. With regret due to insurance reasons, we are unable to accept students aged under 16 years. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over.
SECTION 16 – NO REFUNDS
By purchasing any training program, course, or product from The Lash and Nail Academy, you acknowledge and agree that all sales are final. We do not offer refunds under any circumstances, including but not limited to, dissatisfaction with the content, failure to complete the course, or inability to access the training.
Once payment is made, it is non-refundable, regardless of the reason. We encourage you to carefully review all course details, including course materials, schedules, and prerequisites, before completing your purchase.
In the event that you encounter technical issues or other challenges related to accessing your course, we will make reasonable efforts to assist you, but no refund will be issued.
SECTION 17 - CERTIFICATES
Certificates of completion are issued by email within 2 working days of completing and submitting all course criteria, and upon being marked competent. Upon successful completion of a course or training program offered by The Lash and Nail Academy, students will receive a Certificate of Completion. This certificate is intended to serve as a recognition of the student’s completion of the training and demonstrates their acquired skills and competency in the subject area.
It is important to note that these Certificates of Completion are not formal qualifications and do not carry the same weight as certifications from accredited institutions or regulatory bodies. While the certificate reflects the student's understanding and practical application of the material covered in the course, it does not imply or guarantee any official qualification, licensing, or recognition by external bodies, employers, or other entities.
The certificate should be viewed as an acknowledgment of competency in the specific areas taught within the course, and not as an official credential for employment or professional licensing. Students are encouraged to check with relevant professional associations, employers, or local regulatory agencies to understand the specific qualifications required for their field of practice. Certificates are provided as digital certificates to meet the needs of insurance providers & reduce our carbon footprint. Students are responsible for ensuring they contact us by email within 30 days of completing their training course, should you fail to receive their certificate for any reason or should there be any error in the certificate received, please contact tyla@thelashandnailacademy.co.za or at +27 71 452 4763
SECTION 18 - COMPLAINTS
We are eager to ensure all students gain the most from their training experience. Please raise any difficulties or concerns with us as soon as possible, as most issues can quickly be rectified at the time. However, if in the unlikely event you are unsatisfied with your training by any means, please submit your complaint to tyla@thelashandnailacademy.co.za. We take all feedback and complaints very seriously, and this will be investigated as required. You will receive a response in writing within 2 working days.